At Gorilla Rugz, we take pride in delivering high-quality, handmade pieces with care and precision.
Please be aware of the following policy regarding returns and refunds:
1. All Sales Are Final
Every order is considered final. Once a purchase is completed, it cannot be returned or refunded under any circumstance.
2. Please Choose Carefully
We strongly encourage customers to review their order details before finalizing a purchase. We do not accept returns due to dissatisfaction, buyer’s remorse, or change of mind.
3. Damaged or Defective Items
If you receive an item that is damaged or defective, please reach out within 15 days of receiving your order. We’ll assess the issue and, if appropriate, offer a replacement. Please note that we do not issue refunds.
4. Customer Responsibility
It is the buyer’s responsibility to ensure they are selecting the correct product, size, and design. Please double-check your order before submitting payment.
5. Policy Updates
Gorilla Rugz reserves the right to update or modify this policy at any time without prior notice. Changes will take effect immediately upon being posted.
By placing an order with Gorilla Rugz, you confirm that you have read, understood, and agreed to this No Return, No Refund Policy. We appreciate your support and understanding.
